Human-Centric Process-Aware Information Systems (HC-PAIS)

Sonja Kabicher-Fuchs (1) , Stefanie Rinderle-Ma (1) , Jan Recker (2) , Marta Indulska (3) , Francois Charoy (4) , Rob Christiaanse (5) , Reinhold Dunkl (1) , Gregor Grambow (6) , Jens Kolb (6) , Henrik Leopold (7) , Jan Mendling (8)

1 University of Vienna [Vienna]
2 QUT - Queensland University of Technology [Brisbane]
3 UQ [All campuses : Brisbane, Dutton Park Gatton, Herston, St Lucia and other locations] - The University of Queensland
4 SCORE - Services and Cooperation
5 Free University of Amsterdam
6 Universität Ulm - Ulm University [Ulm, Allemagne]
7 HU Berlin - Humboldt-Universität zu Berlin = Humboldt University of Berlin = Université Humboldt de Berlin
8 Vienna University of Economics and Business

Process-Aware Information Systems (PAIS) support organizations in managing and automating their processes. A full automation of processes is in particular industries, such as service-oriented markets, not practicable. The integration of humans in PAIS is necessary to manage and perform processes that require human capabilities, judgments and decisions. A challenge of interdisciplinary PAIS research is to provide concepts and solutions that support human integration in PAIS and human orientation of PAIS in a way that provably increase the PAIS users' satisfaction and motivation with working with the Human-Centric Process Aware Information System (HC-PAIS) and consequently influence users' performance of tasks. This work is an initial step of research that aims at providing a definition of Human-Centric Process Aware Information Systems (HC-PAIS) and future research challenges of HC-PAIS. Results of focus group research are presented.

Domaines: Interface homme-machine [cs.HC]; Ordinateur et société [cs.CY]

Sonja Kabicher-Fuchs, Stefanie Rinderle-Ma, Jan Recker, Marta Indulska, Francois Charoy, et al.. Human-Centric Process-Aware Information Systems (HC-PAIS). 2012. ⟨hal-00761008⟩