Towards a multi-dimensional project Performance Measurement System

Matthieu Lauras (1) , Guillaume Marquès (1, 2) , Didier Gourc (1)

1 CGI - Centre Génie Industriel
2 IRIT - Institut de recherche en informatique de Toulouse

This paper discusses the difficulty of controlling a complex project caused by the great number of performance indicators. The problem studied is how to allow project managers to better control the performance of their projects. From a literature review we noted several critical aspects to this problem: there are many dimensions for evaluating project performance (cost, time, quality, risk, etc.); performance factors should be able to be relevantly aggregated for controlling the project, but no formalized tool exists to do this. We suggest a method to facilitate project performance analysis via a multi-criteria approach. The method focuses on three particular axes for the analysis of project performance: project task, performance indicator categories, and a breakdown of the performance triptych (Effectiveness, Efficiency, Relevance). Finally, the MACBETH method is used to aggregate performance expressions. An application case study examining a real project management situation is included to illustrate the implementation.

Mots clés: Performance Measurement System; Project performance; Project management; Decision Support Systems; Multiple criteria analysis

Domaines: Autre; Analyse fonctionnelle [math.FA]

Matthieu Lauras, Guillaume Marquès, Didier Gourc. Towards a multi-dimensional project Performance Measurement System. Decision Support Systems, 2010, Volume 48 (Issue 2), pp.Pages 342-353. ⟨10.1016/j.dss.2009.09.002⟩. ⟨emse-00682715⟩