User Experience Evaluation Methods: Lessons Learned from an Interactive TV Case-Study

Dimitri Drouet (1) , Regina Bernhaupt (2)

1 IRIT-ICS - Interactive Critical Systems
2 Ruwido (AUSTRIA)

Evaluating user experience (UX) is a complicated endeavour due to the multitude of existing factors, dimensions and concepts that all contribute to UX. We report lessons learned from conducting a user study that was adapted to not only evaluate usability but also several aspects of the user experience. In this study we evaluated some of the most important factors of user experience including aesthetics, emotions, meaning and value as well as naturalness. Based on these experiences we propose a set of possible improvements to enhance existing user study approaches. These improvements aim at incorporating a variety of methods to support the various aspects of user experience including all experiences before, during and after interaction with a product.

Mots clés: User experience; Evaluation methods; Aesthetics; Emotion; User-centered development process

Domaines: Informatique [cs]

Dimitri Drouet, Regina Bernhaupt. User Experience Evaluation Methods: Lessons Learned from an Interactive TV Case-Study. 6th International Conference on Human-Centred Software Engineering (HCSE) / 8th International Conference on Human Error, Safety, and System Development (HESSD), Aug 2016, Stockholm, Sweden. pp.351-358, ⟨10.1007/978-3-319-44902-9_22⟩. ⟨hal-01647708⟩