A Multi Agent Architecture for IT Infrastructure Diagnostic

Sid Ahmed Elandaloussi (1, 2) , Pascale Zaraté (1, 3) , Noria Taghezout (2)

1 IRIT-ADRIA - Argumentation, Décision, Raisonnement, Incertitude et Apprentissage
2 Université d'Oran 1 Ahmed Ben Bella [Oran]
3 UT Capitole - Université Toulouse Capitole

IT infrastructure refers to all the underlying elements that necessary provide technological services to an end-user. Besides, it allows an organization which delivers IT solutions and services to its employees, partners and/or customers. In an IT infrastructure, the interruption service can result in significant financial penalties and/or a loss of users trust. So to ensure that our IT equipment (hardware, software, network…etc) is available to perform the expected level, we need to be proactive in detecting incidents that disrupt the proper functioning of the company. The main objective of our work is to propose an efficient diagnostic platform for an IT infrastructure called (MAITD) in order to assist the company technicians to have a pertinent solution(s) in a short time face to decision-making problem.

Mots clés: Corrective maintenance; IT infrastructure; Multi-agent system; Decision support

Domaines: Système multi-agents [cs.MA]

Sid Ahmed Elandaloussi, Pascale Zaraté, Noria Taghezout. A Multi Agent Architecture for IT Infrastructure Diagnostic. 5th International Conference on Decision Support Systems Technologies (ICDSST 2019), May 2019, Funchal, Madeira, Portugal. pp.149-155. ⟨hal-02421558⟩