UX challenges in GDSS: An Experience Report

Amir Sakka (1, 2) , Gabriela Bosetti (3) , Julián Grigera (3) , Guy Camilleri (4) , Alejandro Fernandes (3) , Pascale Zaraté (1) , Sandro Bimonte (2) , Lucile Sautot (2)

1 IRIT-ADRIA - Argumentation, Décision, Raisonnement, Incertitude et Apprentissage
2 IRSTEA - Institut national de recherche en sciences et technologies pour l'environnement et l'agriculture
3 UNLP - Universidad Nacional de la Plata [Argentine]
4 IRIT-SMAC - Systèmes Multi-Agents Coopératifs

In this paper we present a user experience report on a Group Decision Support System. The used system is a Collaborative framework called GRoUp Support (GRUS). The experience consists in three user tests conducted in three different countries. While the locations are different, all three tests were run in the same conditions: same facilitator and tested process. In order to support the end-users. we teach the system in two different ways: a presentation of the system, and a video demonstrating how to use it. The main feedback of this experience is that the teaching step for using Collaborative tools in mandatory. The experience was conducted in the context of decision-making in the agriculture domain.

Mots clés: GDSS; User experience

Domaines: Intelligence artificielle [cs.AI]; Apprentissage [cs.LG]

Amir Sakka, Gabriela Bosetti, Julián Grigera, Guy Camilleri, Alejandro Fernandes, et al.. UX challenges in GDSS: An Experience Report. 19. International Conference on Group Decision and Negotiation (GDN 2019), Jun 2019, Loughborough, United Kingdom. pp.67-79, ⟨10.1007/978-3-030-21711-2_6⟩. ⟨hal-02442024⟩